I am Wayne Reed, an educator and researcher with a Professional Doctorate in Health Studies and Culture, exploring how leadership behaviours shape organisational culture, staff wellbeing, and the overall customer experience in complex service environments. My work focuses on ethical and effective leadership that drives positive change, improves service quality, and supports both professionals and those they serve. At MLA College, I help learners develop as reflective leaders, combining academic insight with practical expertise to navigate challenging professional environments with confidence and integrity.
